AppFlowy-IO/AppFlowy

Fork 0

mirror of https://github.com/AppFlowy-IO/AppFlowy.git synced 2026-03-24 04:46:56 +00:00

[GH-ISSUE #5728] [Bug] Unexpected error when syncing devices #2553

New issue

Open

opened 2026-03-23 21:23:21 +00:00 by mirror · 5 comments

mirror commented

2026-03-23 21:23:21 +00:00

Owner

Originally created by @porrarafaelmano on GitHub (Jul 12, 2024).
Original GitHub issue: https://github.com/AppFlowy-IO/AppFlowy/issues/5728

Bug Description

An error message when trying to sync a page between different devices.

How to Reproduce

You must have an AppFlowy Cloud Self-Hosted instance on an Ubuntu Server 20.04;
Log in to your account with mail magic link on Windows and MacOS;
Create a calendar and a page with reference to this calendar;
Try syncing between these devices.

Expected Behavior

synchronization between devices

Operating System

Windows and MacOS

AppFlowy Version(s)

July 8, 2024 - v0.6.3

Screenshots

Additional Context

Error message:

code: RecordNotFound
msg: Record not found:Can't find the row for query: QueryCollab { object_id: "e1127dee-dc7d-4824-a1b3-e8eb52617581", collab_type: Document }

Originally created by @porrarafaelmano on GitHub (Jul 12, 2024). Original GitHub issue: https://github.com/AppFlowy-IO/AppFlowy/issues/5728 ### Bug Description An error message when trying to sync a page between different devices. ### How to Reproduce 1) You must have an AppFlowy Cloud Self-Hosted instance on an Ubuntu Server 20.04; 2) Log in to your account with mail magic link on Windows and MacOS; 3) Create a calendar and a page with reference to this calendar; 4) Try syncing between these devices. ### Expected Behavior synchronization between devices ### Operating System Windows and MacOS ### AppFlowy Version(s) July 8, 2024 - v0.6.3 ### Screenshots ![Captura de tela 2024-07-12 105411](https://github.com/user-attachments/assets/a2cdaf28-f722-460c-b887-e3568cb869f8) ### Additional Context Error message: ``` code: RecordNotFound msg: Record not found:Can't find the row for query: QueryCollab { object_id: "e1127dee-dc7d-4824-a1b3-e8eb52617581", collab_type: Document } ```

mirror added the

data sync

bug

labels

2026-03-23 21:23:21 +00:00

mirror commented

2026-03-23 21:23:21 +00:00

Author

Owner

@JoshuaConcon commented on GitHub (Jul 12, 2024):

I am also having this issue, but instead of creating a calendar, I simply added text to a document on my Android device (version 0.6.3) and am getting this error on my Apple Desktop device (version 0.6.3)

@JoshuaConcon commented on GitHub (Jul 12, 2024): I am also having this issue, but instead of creating a calendar, I simply added text to a document on my Android device (version 0.6.3) and am getting this error on my Apple Desktop device (version 0.6.3) <img width="759" alt="Screenshot 2024-07-12 at 12 17 58 PM" src="https://github.com/user-attachments/assets/99305858-d465-4e63-a309-5e3e5f5e43a8">

mirror commented

2026-03-23 21:23:21 +00:00

Author

Owner

@griff-rees commented on GitHub (Aug 17, 2024):

I think I've had a similar issue after updating an iOS install. Sync had failed after an update similar to #5946. I then reached this error when trying to load a Document on my phone originally created on a Desktop (I grayed out the ID):

@griff-rees commented on GitHub (Aug 17, 2024): I think I've had a similar issue after updating an `iOS` install. Sync had failed after an update similar to #5946. I then reached this error when trying to load a Document on my phone originally created on a Desktop (I grayed out the ID): ![appflowy-iphone-sync-error](https://github.com/user-attachments/assets/14fac059-4ebb-4f21-8d88-168b8acaecb6)

mirror commented

2026-03-23 21:23:21 +00:00

Author

Owner

@Mahi commented on GitHub (Sep 4, 2025):

Created a new page and added content to it, but even after 2 days my other device still says:

code: RecordNotFound
msg: Record not found:Collab not found for object_id: bee420d5-703c-4683-9df5-5e3ba6f4c052. request_id: Some("2f98084c7f49799c2acdd013f59aa918

This is on 0.9.8 openSUSE Tumbleweed flatpak version

@Mahi commented on GitHub (Sep 4, 2025): Created a new page and added content to it, but even after 2 days my other device still says: <img width="823" height="369" alt="Image" src="https://github.com/user-attachments/assets/09a93c15-a76e-41b4-ad15-cf3b584d841b" /> > code: RecordNotFound > msg: Record not found:Collab not found for object_id: bee420d5-703c-4683-9df5-5e3ba6f4c052. request_id: Some("2f98084c7f49799c2acdd013f59aa918 This is on 0.9.8 openSUSE Tumbleweed flatpak version

mirror commented

2026-03-23 21:23:22 +00:00

Author

Owner

@annieappflowy commented on GitHub (Sep 4, 2025):

@Mahi , can you open the page on the device where you originally added content?
check whether there's a Reconnect banner at the top of the page. If there's one, click the Reconnect button
After doing this, go the the web app (appflowy.com) to check whether the data is properly displayed.
If everything looks good, then the data should be available on your other devices.

@annieappflowy commented on GitHub (Sep 4, 2025): @Mahi , can you open the page on the device where you originally added content? check whether there's a Reconnect banner at the top of the page. If there's one, click the Reconnect button After doing this, go the the web app (appflowy.com) to check whether the data is properly displayed. If everything looks good, then the data should be available on your other devices.

mirror commented

2026-03-23 21:23:22 +00:00

Author

Owner

@Mahi commented on GitHub (Sep 4, 2025):

@annieappflowy
There was no reconnect button, but I went to the sync settings and clicked the "Restart" button and it seems to have fixed the issue.

I understand these are very complex topics and issues, so would it make sense to add a small "Syncing" / "Synced successfully" indicator somewhere on the page? You know how all the messaging apps show these small ticks to indicate that the message was sent successfully? Just a little something that would tell me that everything is guaranteed good and I'm good to close the page.

@Mahi commented on GitHub (Sep 4, 2025): @annieappflowy There was no reconnect button, but I went to the sync settings and clicked the "Restart" button and it seems to have fixed the issue. I understand these are very complex topics and issues, so would it make sense to add a small "Syncing" / "Synced successfully" indicator somewhere on the page? You know how all the messaging apps show these small ticks to indicate that the message was sent successfully? Just a little something that would tell me that everything is guaranteed good and I'm good to close the page.