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[GH-ISSUE #6894] [Bug] All my data disappeared #3053

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opened 2026-03-23 21:27:13 +00:00 by mirror · 15 comments

mirror commented

2026-03-23 21:27:13 +00:00

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Originally created by @DLhaus on GitHub (Nov 30, 2024).
Original GitHub issue: https://github.com/AppFlowy-IO/AppFlowy/issues/6894

Originally assigned to: @LucasXu0 on GitHub.

Bug Description

Hi, just this morning everything disappeared from my account ! Meaning I lost everything 😭 The "private" space just vanished completely and I don't know why
I first saw that on my phone (android). The macos app had everything still and then the "private" space just disappeared there too please helpp meeeeee
The only thing appearing now is a "shared" space that I did not created and I can't see anything in the bin .
And I don't know exactly where to look for the raw files or what to look for
My account email is dlhaus@live.fr, I use Appflowy cloud sync (I know its in beta)

How to Reproduce

sadly I don't know

Expected Behavior

Get back all my data

Operating System

MacOS / Android

AppFlowy Version(s)

0.6.7 (2) (macos)

Screenshots

No response

Additional Context

No response

Originally created by @DLhaus on GitHub (Nov 30, 2024). Original GitHub issue: https://github.com/AppFlowy-IO/AppFlowy/issues/6894 Originally assigned to: @LucasXu0 on GitHub. ### Bug Description Hi, just this morning everything disappeared from my account ! Meaning I lost everything 😭 The "private" space just vanished completely and I don't know why I first saw that on my phone (android). The macos app had everything still and then the "private" space just disappeared there too please helpp meeeeee The only thing appearing now is a "shared" space that I did not created and I can't see anything in the bin . And I don't know exactly where to look for the raw files or what to look for My account email is dlhaus@live.fr, I use Appflowy cloud sync (I know its in beta) ### How to Reproduce sadly I don't know ### Expected Behavior Get back all my data ### Operating System MacOS / Android ### AppFlowy Version(s) 0.6.7 (2) (macos) ### Screenshots _No response_ ### Additional Context _No response_

mirror closed this issue

2026-03-23 21:27:13 +00:00

mirror commented

2026-03-23 21:27:14 +00:00

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@DLhaus commented on GitHub (Nov 30, 2024):

OKayyy I investigated a bit more.
Seems I can find my docs using the search bar, and I can open the pages etc.
THough it still does not appear anywhere else on the sidebar
Capture d’écran 2024-11-30 à 15 58 00

@DLhaus commented on GitHub (Nov 30, 2024): OKayyy I investigated a bit more. Seems I can find my docs using the search bar, and I can open the pages etc. THough it still does not appear anywhere else on the sidebar <img width="871" alt="Capture d’écran 2024-11-30 à 15 58 00" src="https://github.com/user-attachments/assets/c453ebca-a037-45a5-add1-2036366ab4d2"> <img width="698" alt="Capture d’écran 2024-11-30 à 15 58 06" src="https://github.com/user-attachments/assets/19c3caf2-241e-4748-b6de-ad876af4406d">

mirror commented

2026-03-23 21:27:14 +00:00

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@LucasXu0 commented on GitHub (Dec 1, 2024):

Hi, @DLhaus, please upgrade to version 0.7.5 on macOS and Android. After upgrading, please follow these steps to export the log files:

Open the Settings page
Navigate to the Manage Data tab
Click the "Clear cache" button
Click the "Export" button

By the way, which Android version are you using?

@LucasXu0 commented on GitHub (Dec 1, 2024): Hi, @DLhaus, please upgrade to version 0.7.5 on macOS and Android. After upgrading, please follow these steps to export the log files: - Open the Settings page - Navigate to the Manage Data tab - Click the "Clear cache" button - Click the "Export" button <img width="641" alt="Screenshot 2024-12-01 at 20 29 20" src="https://github.com/user-attachments/assets/cf00cf79-6208-4478-b6ac-45c55a78e13e"> By the way, which Android version are you using?

mirror commented

2026-03-23 21:27:14 +00:00

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@DLhaus commented on GitHub (Dec 1, 2024):

Hi @LucasXu0 thanks for the answer!
I'm currently on 0.7.5 (2907502) on my android. Last update was 26/11
I updated to 0.7.5 on MacOs when I first posted
appflowy_logs.zip

@DLhaus commented on GitHub (Dec 1, 2024): Hi @LucasXu0 thanks for the answer! I'm currently on 0.7.5 (2907502) on my android. Last update was 26/11 I updated to 0.7.5 on MacOs when I first posted [appflowy_logs.zip](https://github.com/user-attachments/files/17969224/appflowy_logs.zip)

mirror commented

2026-03-23 21:27:14 +00:00

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@LucasXu0 commented on GitHub (Dec 2, 2024):

@DLhaus I've checked your log file. There's only one space shown in your log. Can you share your log files from Android as well? Here's the guide.

@LucasXu0 commented on GitHub (Dec 2, 2024): @DLhaus I've checked your log file. There's only one space shown in your log. Can you share your log files from Android as well? Here's the [guide](https://appflowy.com/ccf3ca5a-7ecd-4c35-805c-3a3c9c22e87d/AppFlowy-Q-A).

mirror commented

2026-03-23 21:27:14 +00:00

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@DLhaus commented on GitHub (Dec 2, 2024):

Sure thing.
Yes, I saw that in the apps too (cf 2nd screenshot), I only see a "shared" space and my "Everything"/ private space does not appear anymore
appflowy_logs (1).zip

@DLhaus commented on GitHub (Dec 2, 2024): Sure thing. Yes, I saw that in the apps too (cf 2nd screenshot), I only see a "shared" space and my "Everything"/ private space does not appear anymore [appflowy_logs (1).zip](https://github.com/user-attachments/files/17976043/appflowy_logs.1.zip)

mirror commented

2026-03-23 21:27:14 +00:00

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@LucasXu0 commented on GitHub (Dec 9, 2024):

@DLhaus Would you mind inviting me to join your workspace so that I can restore your data?

@LucasXu0 commented on GitHub (Dec 9, 2024): @DLhaus Would you mind inviting [me](lucas.xu@appflowy.io) to join your workspace so that I can restore your data?

mirror commented

2026-03-23 21:27:14 +00:00

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@DLhaus commented on GitHub (Dec 9, 2024):

Hi Lucas,
Sure thing, just sent the invite now

@DLhaus commented on GitHub (Dec 9, 2024): Hi Lucas, Sure thing, just sent the invite now

mirror commented

2026-03-23 21:27:15 +00:00

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@LucasXu0 commented on GitHub (Dec 11, 2024):

Hi, @DLhaus. Can you try reopening the application to check if your data has been recovered?

@LucasXu0 commented on GitHub (Dec 11, 2024): Hi, @DLhaus. Can you try reopening the application to check if your data has been recovered?

mirror commented

2026-03-23 21:27:15 +00:00

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@DLhaus commented on GitHub (Dec 11, 2024):

Just did, the only change I see is the "private" that appears on the pages path when I reach them via search :)

@DLhaus commented on GitHub (Dec 11, 2024): <img width="538" alt="Capture d’écran 2024-12-11 à 09 31 33" src="https://github.com/user-attachments/assets/3b20233f-8d94-4ad9-94bd-49c8d161ea4a"> Just did, the only change I see is the "private" that appears on the pages path when I reach them via search :)

mirror commented

2026-03-23 21:27:15 +00:00

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@LucasXu0 commented on GitHub (Dec 12, 2024):

@DLhaus Can you try reopening the application and wait a few seconds to see if the page refreshes? I can view the pages on my side.

@LucasXu0 commented on GitHub (Dec 12, 2024): <img width="256" alt="Screenshot 2024-12-12 at 10 35 07" src="https://github.com/user-attachments/assets/d451ac6b-7bf9-4b26-b5c0-e4890c2c670d" /> @DLhaus Can you try reopening the application and wait a few seconds to see if the page refreshes? I can view the pages on my side.

mirror commented

2026-03-23 21:27:15 +00:00

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@DLhaus commented on GitHub (Dec 12, 2024):

Hi @LucasXu0 , just checked again, almost all of the data is back ! :)
Somes pages are still not appearing and I can't seem to be able to open them via search this time :/ (cf screenshot)

@DLhaus commented on GitHub (Dec 12, 2024): Hi @LucasXu0 , just checked again, almost all of the data is back ! :) Somes pages are still not appearing and I can't seem to be able to open them via search this time :/ (cf screenshot)

mirror commented

2026-03-23 21:27:15 +00:00

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@DLhaus commented on GitHub (Dec 12, 2024):

@DLhaus commented on GitHub (Dec 12, 2024): <img width="503" alt="Capture d’écran 2024-12-12 à 13 57 03" src="https://github.com/user-attachments/assets/5ca9b056-4d2a-4a03-9e6e-094b1e48d3f2" /> <img width="841" alt="Capture d’écran 2024-12-12 à 13 57 17" src="https://github.com/user-attachments/assets/cc4fb203-0dbd-4465-9ce6-ad786ceb778d" />

mirror commented

2026-03-23 21:27:15 +00:00

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@DLhaus commented on GitHub (Dec 22, 2024):

okayyyy update: after some digging around, I'm able to open those though pages. Looks like they're in the same situation as the others you repaired. Is the process to put them back on display, something I could do myself ? I have really basic knowledge in coding but pretty tech savvy :)

@DLhaus commented on GitHub (Dec 22, 2024): <img width="329" alt="Capture d’écran 2024-12-22 à 14 16 53" src="https://github.com/user-attachments/assets/782a7f65-7a48-4da2-9570-30b295078314" /> okayyyy update: after some digging around, I'm able to open those though pages. Looks like they're in the same situation as the others you repaired. Is the process to put them back on display, something I could do myself ? I have really basic knowledge in coding but pretty tech savvy :)

mirror commented

2026-03-23 21:27:16 +00:00

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@LucasXu0 commented on GitHub (Dec 24, 2024):

@DLhaus There's a "Move" option in the ... button located at the top-right corner of the page. It's a temporary workaround that allows you to move this page into the desired space.

Do you still encounter any issues like that after upgrading to version 0.7.x? remember you were using version 0.6.x. Please note that downgrading to an older version after upgrading might cause data issues, so it's best to avoid doing so.

@LucasXu0 commented on GitHub (Dec 24, 2024): @DLhaus There's a "Move" option in the ... button located at the top-right corner of the page. It's a temporary workaround that allows you to move this page into the desired space. <img width="1054" alt="Screenshot 2024-12-24 at 09 32 33" src="https://github.com/user-attachments/assets/780f0aa1-cf91-474c-81be-e676f441744f" /> Do you still encounter any issues like that after upgrading to version 0.7.x? remember you were using version 0.6.x. Please note that downgrading to an older version after upgrading might cause data issues, so it's best to avoid doing so.

mirror commented

2026-03-23 21:27:16 +00:00

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@DLhaus commented on GitHub (Dec 25, 2024):

perfect ! thank you so much :) I don't know what changes but I was able to see and open the "shadow" spaces where the pages where hidden just now so everything is in order now !

@DLhaus commented on GitHub (Dec 25, 2024): perfect ! thank you so much :) I don't know what changes but I was able to see and open the "shadow" spaces where the pages where hidden just now so everything is in order now !