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[GH-ISSUE #8181] Record not found:Can't find the user profile for <uuid> #3624
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Originally created by @maggiv8 on GitHub (Aug 22, 2025).
Original GitHub issue: https://github.com/AppFlowy-IO/AppFlowy/issues/8181
Hi there,
I basically have a fresh install of AppFlowy-Cloud (pulled from git today 22.08.2025). I have setup '.env' and 'docker-compose.yml', started up the containers and I logged into the admin console and created a new user (subsequently, the user appears in the admin console under list users).
The newly created user cannot login as no user profile was found.
Steps to reproduce issue:
Current result
From browser:

From container log 'appflowyinc/appflowy_cloud':
Any help would be appreciated.
Thank you.
P.S. All containers seem to be running fine:

P.P.S. My config is pasted below:
.env
docker-compose.yml
@khorshuheng commented on GitHub (Aug 22, 2025):
Are you able to login with the new user via /console , or the desktop app?
@maggiv8 commented on GitHub (Aug 22, 2025):
I can login via console (i.e 'https://v4-vmhomehub.local.markert.live:4430/console/web'). I can log into the web-app (i.e. https://v4-vmhomehub.local.markert.live:4430/app), but not the actual app (the one you download as a package).
When trying to login via the actuall AppFlowy-App, I encounter the following behaviour:
@maggiv8 commented on GitHub (Aug 22, 2025):
I can logon with the newly created user into the web-console though.
@khorshuheng commented on GitHub (Aug 22, 2025):
Ok, once you login with the newly created user into /console, can you try login again via / ?
There are multiple known issues here:
If a user login via / for the first time via password (does not happen with magic link, identity provider), without login into the app or /console first, the user is not initialized properly.
The App may throw error saying the password is incorrect, even when the api endpoint throw some other error. Check the application logs (or launch AppFlowy from the terminal/console and observe the stdout, if you are using Linux/Mac) for more information.
@maggiv8 commented on GitHub (Aug 22, 2025):
Ok, you are right. What I did:
@maggiv8 commented on GitHub (Aug 22, 2025):
Ok, so here is the stdout when launching the actual app from console/terminal and trying to login:
@khorshuheng commented on GitHub (Aug 22, 2025):
The url seems wrong:
Note the double forward slash, instead of a single one. Might be a typo in the .env file, or the cloud setting
@maggiv8 commented on GitHub (Aug 22, 2025):
The double forward slash was a mistake on my side as I configured 'https://v4-vmhomehub.local.markert.live:4430/' instead of 'https://v4-vmhomehub.local.markert.live:4430' in the app as URL.
However, the same problem persists unfortunately:
@maggiv8 commented on GitHub (Aug 22, 2025):
Update: there seems to be a problem with using custom certificates as I configured the following certificates in 'docker-compose.yml' for nginx:
nginx:
restart: on-failure
image: nginx
ports:
- ${NGINX_PORT:-800}:80 # Disable this if you are using TLS
- ${NGINX_TLS_PORT:-4430}:443
volumes:
- ./nginx/nginx.conf:/etc/nginx/nginx.conf
- ./nginx/ssl/vmhomeserver.local.markert.live.crt:/etc/nginx/ssl/certificate.crt #Local certificate
- ./nginx/ssl/vmhomeserver.local.markert.live.key:/etc/nginx/ssl/private_key.key #Local key for certificate
Current result:
When logging in via HTTP using 'http://v4-vmhomehub.local.markert.live:800', the app works.
When logging in via HTTPs using 'https://v4-vmhomehub.local.markert.live:4430/' the app throws the error pasted above.
@maggiv8 commented on GitHub (Aug 22, 2025):
I reinstalled the certificate on the AppFlowy Cloud server, but the HTTPs connection on the app still doesn't work:
Please note: the firewall on the AppFlowy-server is disabled.
@maggiv8 commented on GitHub (Aug 23, 2025):
HTTPs seems to work in the actual app when I do the following change in '.env':
A) Not working (throwing error above)
WS_SCHEME=wsb) Working
WS_SCHEME=httpHowever, it seems this setting should be actually
ws, but I am not sure why it doesn't work with this setting....