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[GH-ISSUE #30] [Bug]: Subtitles are not found / selectable #11
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tubearchivist/archived-tubearchivist-plex#11
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Originally created by @Tuckerism on GitHub (Dec 3, 2023).
Original GitHub issue: https://github.com/tubearchivist/tubearchivist-plex/issues/30
I've read the documentation.
Operating System
Synology
Your Bug Report
Describe the bug
When using the tubearchivist-plex scanner & agent (v0.1.1), subtitles are not being found.
Steps To Reproduce
Expected behavior
Relevant log output
Anything else?
No response
@lamusmaser commented on GitHub (Dec 13, 2023):
I can see the subtitles being identified in the logs, so I'm not sure what's happening. I'll look into it now when I have available resources to do so.
@lamusmaser commented on GitHub (Dec 21, 2023):
I have had a bit of time and hobbled together some resources to look into this.
I don't know what happened from when it was working to now, but it basically looks like it was unsetting the proxy reference settings internally, so it wasn't keeping the configuration. I have identified that this is related to the calls made to
validate_keys, but I am doing more digging. I'll reference this issue when it is fixed.@lamusmaser commented on GitHub (Dec 22, 2023):
I was able to get it to detect when I enabled the
Local Mediaagent with the Settings > Agents > Shows > TubeArchivist Agent settings for agent preferences. I will need to look into why it doesn't allow metadata refreshes to occur when it is only the TA Agent, but then works when there are two agents selected.@lamusmaser commented on GitHub (Dec 22, 2023):
I think I found the issue. In the Class initialization, we set several values to show what type of agent this is. The
fallback_agentwas set toNoneinstead ofFalse, so it was not processing it as its own agent.For future personal reference, I determined this via the
~/Logs/PMS Plugin Logs/com.plexapp.system.log. When attempting to update the media, the Agent Order was a blank array[], which then lead me to remembering that I had, at one point, enabled theLocal Mediaagent, but it was currently disabled. After enabling, then I had both in the Agent Order list:['com.plexapp.agents.tubearchivist_agent', 'com.plexapp.agents.localmedia']. Making the change to thefallback_agentthen allows for the TA agent to work on its own.@lamusmaser commented on GitHub (Dec 22, 2023):
This should now be fixed in v0.1.2. Please download and confirm on your side.
@jpm commented on GitHub (Jan 1, 2024):
FWIW, I'm running the latest
mainzip file from two days ago, and the subtitles are still not popping up on Plex.I verified that the VTT files are located on the same folders as the MP4 files. and they do appear (and work) on the Tube Archivist web interface player.
Anything I can do here to help investigate?
@lamusmaser commented on GitHub (Jan 1, 2024):
Can you provide the
~/Logs/PMS Plugin Logs/com.plexapp.system.log?@jpm commented on GitHub (Jan 1, 2024):
Sure, here it is: https://drive.google.com/file/d/1px16yiuRs4j5tlVGVuSJM8Lob90YIgb7/view?usp=share_link
@lamusmaser commented on GitHub (Jan 1, 2024):
OK, it is only picking up the LocalMedia agent. Can you go to
Settings > Agents > Shows > TubeArchivist Agentand check what is available and selected?@jpm commented on GitHub (Jan 1, 2024):
This is what I see on that page on the Plex dashboard. Seems to be selected/active already.
@lamusmaser commented on GitHub (Jan 1, 2024):
Can you select and then deselect the LocalMedia agent, restart Plex, then attempt to refresh the metadata?
@jpm commented on GitHub (Jan 1, 2024):
That made it work now! Thanks for your help -- I would have never guessed to try these steps...
@lamusmaser commented on GitHub (Jan 1, 2024):
Glad to hear it is working now!